After logging into your account either through the web or on your mobile application, you will have access to information about your account.

• Usage Once logged in you will be directed to the home page which will give you usage information displayed in both volume and monetary values. You will also be informed of an estimation of your remaining gas supply and monthly average consumption.
• Balances Also displayed on the home page is your account balance either indicated in remaining pre-paid balance or your outstanding balance if post-paid.
• Transaction history Each account can review their transaction history in app and through the web. Statements can be displayed, printed, and emailed from the web.
• Alerts Each account will receive alerts through either the mobile application or the web. These alerts consist of:
  • Low balance alert
  • Valve closure alert
  • Meter tampering
  • Maintenance scheduling

These alerts are also stored for future reference.

Top-up Account

Instant Payment

Once your AVGM Account is topped up, you will be able to facilitate an instant payment to your Gas Supplier.   Simply login to your account via the mobile application and select to pay either your pre-paid or post-paid account.   You can also facilitate a credit card payment to your supplier in real-time without topping up your account first.

Withdrawing of Funds

Both customer and supplier will have access to their funds in their account for withdraw to a conventional bank account.   Once the withdraw is initiated the funds will reflect in their bank account within 24-48 hours.

Fees

Supplier / Super Merchant

All accepted payment from your customer based will be charged at a Percentage agreed upon on application. This fee is an all-in fee and will be no greater than 10% depending on the payment methods used for the transaction. In addition to this fee there is a transactional fee of R5.00 for the withdrawing of funds from their AVGM account.

Customer / End-user

The customer or end user of the AVGM platform will not be charged to top-up their account or use their account for payments to their supplier. There will however be a flat rate of R5.00 to withdraw funds from their account if they choose to withdraw their funds.